A Matter of Personality Assignment Example | Topics and Well Written Essays - 500 words

A Matter of Personality - Assignment Example This research will begin with the statement that the type of personality characteristics that a store manager should possess is that of a people-centered personality: sociable, accommodating, understanding, caring, and taking into perspective the needs and demands of both, the customers and the employees – with committed adherence to the policies and procedures explicitly defined by the store or by the organization. These traits and characteristics are important to ensure the manager’s success because these traits signify genuine interest in addressing the concerns, needs, and demands of customers and employees; two of the most important stakeholders in an organization. When compared to the personality of Wallace, it could be deduced that he is more of a task-oriented manager; who does not have any concern for the well-being and interests of his employees or of the customers. He was noted to exhibit the â€Å"personality of an army drill sergeant†. In addition, h e was obviously not people-centered since he was described as uncaring, does not address the customers’ complaints, and does not even follow the policies of the organization, especially in terms of accommodating returns. The personality of Wallace evidently demotivates employees. As noted, the employees do not care about Wallace as their store manager; meaning, they do not have any established professional bonds to respect or follow his ideals.